--- title: "About Me · Aljen Joyce Paglinawan" description: "Get to know Aljen Joyce Paglinawan, a Logistics Coordinator and Customer Service Specialist with 5 years in e-commerce." canonical_url: "https://aljen.bynery.app/about" meta: "og:description": "Get to know Aljen Joyce Paglinawan, a Logistics Coordinator and Customer Service Specialist with 5 years in e-commerce." "og:image": "https://aljen.bynery.app/_og/s/o_92ce1c80c9931ad3.png" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "About Me · Aljen Joyce Paglinawan" "twitter:description": "Get to know Aljen Joyce Paglinawan, a Logistics Coordinator and Customer Service Specialist with 5 years in e-commerce." "twitter:image": "https://aljen.bynery.app/_og/s/o_92ce1c80c9931ad3.png" "twitter:title": "About Me · Aljen Joyce Paglinawan" --- > Index of every page on this site: [llms.txt](https://aljen.bynery.app/llms.txt) # **From the customer inbox to the dispatch desk** The short version: I make sure shipments arrive on time, and that everyone waiting on them knows exactly what's going on. ## **Hi, I’m Aljen** I started my career in e-commerce as a Customer Service Representative for a busy online retailer selling home, kitchen and lifestyle products. Most of my day was spent on order enquiries, delivery updates, returns and warranty claims. So many tickets were really delivery problems that I learned how our warehouse, dispatch and courier partners worked, and I started fixing the cause instead of only replying to the customer. That is what led to my move into logistics. As a Logistics Coordinator I now look after the other side: making sure orders are released and dispatched on time, chasing couriers on delayed or lost parcels, handling damage claims, and keeping the customer service team updated so customers hear from us first. Five years in fast-moving e-commerce have taught me to own my work, learn the systems deeply, and stay calm when order volumes peak.
**Based in**
Carmen, Cagayan de Oro City, 9004 Philippines (GMT+8)
**Experience**
5 years in e-commerce (2021 – present)
**Works**
Flexible across time zones
**Looking for**
Full-time, long-term logistics or customer service role
[Hire Me](https://aljen.bynery.app/contact) [See My Experience](https://aljen.bynery.app/resume) ## **How I Work ** Three habits that guide every shift. ### **Tell them first** Customers should hear about a delay from us, not discover it themselves. ### **Own the outcome** A ticket is closed when the problem is solved, not when the reply is sent. ### **Fix the cause** If the same issue happens twice, it gets a tracker, a template or a guide. ## **A Day on My Shift ** A typical day, from the first check of overnight orders to the end-of-day handover. 1. ### **Start of the day** **7:00 AM** · Typical shift Check overnight orders, courier updates and anything flagged by the team. 2. ### **Dispatch check** **8:00 AM** · Typical shift Make sure today’s orders are released, stock is available and nothing is stuck before the courier cut-off. 3. ### **Courier follow-ups** **10:00 AM** · Typical shift Chase delayed, lost and damaged parcels, and lodge or update courier claims. 4. ### **Customer updates** **1:00 PM** · Typical shift Send delivery updates and help customer service with escalated orders. 5. ### **Reports & handover** **3:00 PM** · Typical shift Update the exception tracker and send a short end-of-day summary. ```json {"@context":"https://schema.org","@graph":[{"@id":"https://aljen.bynery.app/#website","@type":"WebSite","description":"Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support.","inLanguage":"en","name":"Aljen Joyce Paglinawan","url":"https://aljen.bynery.app/","publisher":{"@id":"https://aljen.bynery.app/#identity"}},{"@id":"https://aljen.bynery.app/about#webpage","description":"Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support.","name":"About Aljen Joyce Paglinawan","url":"https://aljen.bynery.app/about","@type":["WebPage","AboutPage","ProfilePage"],"isPartOf":{"@id":"https://aljen.bynery.app/#website"}},{"@id":"https://aljen.bynery.app/#identity","@type":"Person","description":"Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support.","email":"aljenjoycepaglinawan@gmail.com","jobTitle":"Logistics Coordinator & Customer Service Specialist","name":"Aljen Joyce Paglinawan","url":"https://aljen.bynery.app","address":{"streetAddress":"Carmen","addressLocality":"Cagayan de Oro City","postalCode":"9004","addressRegion":"Misamis Oriental","addressCountry":"PH"},"image":{"@id":"https://aljen.bynery.app/#/schema/image/1"},"knowsAbout":["Logistics Coordination","Order Fulfilment","Courier Coordination","Shipment Tracking","Customer Service","E-commerce Support","Returns Management","Returns and Warranty Claims","E-commerce Operations"],"knowsLanguage":["English","Filipino","Cebuano"],"sameAs":["https://www.linkedin.com/in/aljen-joyce-paglinawan-41009622a/"]},{"@id":"https://aljen.bynery.app/#/schema/image/1","@type":"ImageObject","contentUrl":"https://aljen.bynery.app/images/aljen/aljen-960.webp","inLanguage":"en","url":"https://aljen.bynery.app/images/aljen/aljen-960.webp"}]} ``` ## Sitemap See the full [sitemap](https://aljen.bynery.app/sitemap.md) for all pages.