--- title: "Aljen Joyce Paglinawan – Logistics Coordinator & Customer Service Specialist" description: "Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support." canonical_url: "https://aljen.bynery.app/" meta: "og:description": "Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support." "og:image": "https://aljen.bynery.app/_og/s/o_8a7f5b93d2ac9d27.png" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "Aljen Joyce Paglinawan – Logistics Coordinator & Customer Service Specialist" "twitter:description": "Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support." "twitter:image": "https://aljen.bynery.app/_og/s/o_8a7f5b93d2ac9d27.png" "twitter:title": "Aljen Joyce Paglinawan – Logistics Coordinator & Customer Service Specialist" --- > Index of every page on this site: [llms.txt](https://aljen.bynery.app/llms.txt) Open to full-time roles # **Aljen Joyce Paglinawan** **Logistics Coordinator & Customer Service Specialist** For five years I have helped online stores get orders to their customers. I started in customer service answering “where is my order?” and moved into logistics, where I now coordinate the dispatch, couriers and deliveries behind those orders. [Hire Me](https://aljen.bynery.app/contact) [ Download My CV](https://aljen.bynery.app/Aljen-Joyce-Paglinawan-Resume.pdf) ![Portrait of Aljen Joyce Paglinawan](https://aljen.bynery.app/images/aljen/aljen-960.webp)
Years in E-commerce
**5+** Years in E-commerce
Customer Tickets Resolved
**20,000+** Customer Tickets Resolved
Average CSAT Score
**96%** Average CSAT Score
## **Services I Offer ** From the moment a load is tendered to the moment a customer says thank you, here is where I can help your team. ### **Order Dispatch & Fulfilment** Releasing orders to the warehouse, checking stock and addresses, and making sure same-day orders leave on time, on normal days and during big sale events. ### **Courier Coordination** Booking and following up pickups, chasing couriers on delayed, lost or misrouted parcels, and managing bulky-item deliveries before they turn into complaints. ### **Track & Trace and Exceptions** Daily checks on parcels with no scan, failed deliveries and returns to sender, each with a clear next action and an update for the customer. ### **Customer Support (Email & Chat)** Order enquiries, delivery updates, changes and cancellations, answered clearly, kindly and quickly. ### **Returns, Refunds & Warranty Claims** Change-of-mind returns, faulty-item and warranty claims, replacements and refunds, with photos and notes kept on every case. ### **Reporting & SOPs** Spreadsheet trackers, daily exception reports and step-by-step guides, so the team handles the same problem the same way. Why work with me ## **Logistics know-how with a customer service mindset ** Most late shipments turn into support tickets. Because I’ve worked both sides, I fix the freight problem ***and*** the communication problem, which saves your team from chasing updates. - E-commerce experience across home, kitchen, bedding, fitness and outdoor products - Comfortable working with remote teams, couriers and customers - Experienced with peak sales like Black Friday and Boxing Day - ### **I know both sides of an order** Years on the customer service desk, now in logistics. I understand what the customer feels and what is happening in the warehouse. - ### **Works on your schedule** Used to supporting overseas teams in their own business hours. Australian, US or UK hours all work for me. - ### **Loyal and dependable** Five years with one company and promoted from customer service into logistics. I stay, learn the systems and own the results. - ### **Calm in peak season** Click Frenzy, Black Friday, Boxing Day and EOFY sales: I have worked the busiest weeks of the year and know how to keep up. ## **Work Showcase ** A few real problems I've solved, with the process I followed and the numbers that changed. Exception tracker Logistics ### [A Daily Tracker for Parcels That Stopped Moving](https://aljen.bynery.app/portfolio/daily-delivery-exception-tracker) One shared sheet for every parcel with no scan, a failed delivery or a return to sender, so problems were caught before customers called. **Read case study ** Peak season inbox Customer Service ### [Keeping Up With Tickets During Black Friday and Boxing Day](https://aljen.bynery.app/portfolio/peak-season-ticket-backlog) Sorting, tagging and ready-made replies that helped the team answer a peak-season inbox quickly, without losing the personal touch. **Read case study ** Courier tracker Logistics ### [Tracking Courier Performance to Spot Problem Areas](https://aljen.bynery.app/portfolio/courier-performance-tracker) A simple spreadsheet comparing late, lost and damaged parcels by courier and region, used when following up with couriers. **Read case study ** [See the Results I Deliver](https://aljen.bynery.app/portfolio) ## **Client Testimonials ** Feedback from managers and clients I’ve worked with. > **“Aljen is someone we can always rely on. She knows our orders, our couriers and our customers, and she flags problems before they grow.” ** ***Team Lead**Logistics, ABM Global* > **“During peak season she kept our inbox moving and still took the time to properly solve each customer’s problem.” ** ***Supervisor**Customer Service, ABM Global* > **“Her move from customer service into logistics made our teams work better together. She understands both sides.” ** ***Manager**Operations, ABM Global* ```json {"@context":"https://schema.org","@graph":[{"@id":"https://aljen.bynery.app/#website","@type":"WebSite","description":"Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support.","inLanguage":"en","name":"Aljen Joyce Paglinawan","url":"https://aljen.bynery.app/","publisher":{"@id":"https://aljen.bynery.app/#identity"}},{"@id":"https://aljen.bynery.app/#webpage","@type":"WebPage","description":"Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support.","name":"Aljen Joyce Paglinawan – Logistics Coordinator & Customer Service Specialist","url":"https://aljen.bynery.app/","about":{"@id":"https://aljen.bynery.app/#identity"},"isPartOf":{"@id":"https://aljen.bynery.app/#website"},"potentialAction":[{"@type":"ReadAction","target":["https://aljen.bynery.app/"]}]},{"@id":"https://aljen.bynery.app/#identity","@type":"Person","description":"Logistics Coordinator & Customer Service Specialist with 5 years in e-commerce: order dispatch, courier coordination, shipment tracking and customer support.","email":"aljenjoycepaglinawan@gmail.com","jobTitle":"Logistics Coordinator & Customer Service Specialist","name":"Aljen Joyce Paglinawan","url":"https://aljen.bynery.app","address":{"streetAddress":"Carmen","addressLocality":"Cagayan de Oro City","postalCode":"9004","addressRegion":"Misamis Oriental","addressCountry":"PH"},"image":{"@id":"https://aljen.bynery.app/#/schema/image/1"},"knowsAbout":["Logistics Coordination","Order Fulfilment","Courier Coordination","Shipment Tracking","Customer Service","E-commerce Support","Returns Management","Returns and Warranty Claims","E-commerce Operations"],"knowsLanguage":["English","Filipino","Cebuano"],"sameAs":["https://www.linkedin.com/in/aljen-joyce-paglinawan-41009622a/"]},{"@id":"https://aljen.bynery.app/#/schema/image/1","@type":"ImageObject","contentUrl":"https://aljen.bynery.app/images/aljen/aljen-960.webp","inLanguage":"en","url":"https://aljen.bynery.app/images/aljen/aljen-960.webp"}]} ``` ## Sitemap See the full [sitemap](https://aljen.bynery.app/sitemap.md) for all pages.