---
title: "Organising Courier Claims for Lost and Damaged Parcels"
description: "A claims log with photos, dates and status for every lost or damaged parcel, so no claim was forgotten."
canonical_url: "https://aljen.bynery.app/portfolio/courier-damage-claims"
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> Index of every page on this site: [llms.txt](https://aljen.bynery.app/llms.txt)

# **Organising Courier Claims for Lost and Damaged Parcels**

A claims log with photos, dates and status for every lost or damaged parcel, so no claim was forgotten.

**ABM Global · Logistics**

**Every**

**Claim logged with evidence**

**Weekly**

**Follow-up on open claims**

**Fewer**

**Missed claim deadlines**

## **The Challenge**

Lost and damaged parcels need a claim with the courier, with the right evidence and within a time limit. Without a central log, some claims were late or missing details.

## **My Role**

Logistics Coordinator. I set up and maintained the claims log.

## **What I Did **

1. **1**

   Logged every lost or damaged parcel with order number, courier, date and photos
2. **2**

   Tracked each claim from lodged to approved or rejected
3. **3**

   Followed up open claims weekly, before they passed the courier’s time limit

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```

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