---
title: "Making Returns and Warranty Claims Easier to Follow"
description: "A step-by-step guide and status log for returns, faulty items and warranty claims, so every case was handled the same way."
canonical_url: "https://aljen.bynery.app/portfolio/returns-and-warranty-workflow"
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> Index of every page on this site: [llms.txt](https://aljen.bynery.app/llms.txt)

# **Making Returns and Warranty Claims Easier to Follow**

A step-by-step guide and status log for returns, faulty items and warranty claims, so every case was handled the same way.

**ABM Global · Customer service and warehouse**

**1 guide**

**Used by the whole team**

**Clear**

**Status for every case**

**Fewer**

**“Where is my refund?” follow-ups**

## **The Challenge**

Returns and warranty claims involve customer service, the warehouse and sometimes the supplier. Without one clear process, cases took longer and customers kept asking “where is my refund?”.

## **My Role**

Wrote the guide and kept the status log up to date.

## **What I Did **

1. **1**

   Wrote down each step a return or claim goes through, from request to refund or replacement
2. **2**

   Created a status log: requested, label sent, in transit, received, inspected, refunded or replaced
3. **3**

   Listed which photos and details to ask for on faulty-item and warranty claims
4. **4**

   Shared the guide with the team and updated it when the process changed

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```

## Sitemap

See the full [sitemap](https://aljen.bynery.app/sitemap.md) for all pages.