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Organising Courier Claims for Lost and Damaged Parcels

A claims log with photos, dates and status for every lost or damaged parcel, so no claim was forgotten.

ABM Global · Logistics

Every

Claim logged with evidence

Weekly

Follow-up on open claims

Fewer

Missed claim deadlines

The Challenge

Lost and damaged parcels need a claim with the courier, with the right evidence and within a time limit. Without a central log, some claims were late or missing details.

My Role

Logistics Coordinator. I set up and maintained the claims log.

What I Did

  1. 1

    Logged every lost or damaged parcel with order number, courier, date and photos

  2. 2

    Tracked each claim from lodged to approved or rejected

  3. 3

    Followed up open claims weekly, before they passed the courier’s time limit