Five years, from customer service to logistics

Bachelor’s Degree (add your course)

Add your school, Cagayan de Oro City · 20XX – 20XX

Replace with your course, e.g. BS Business Administration.

Senior High School (add your strand)

Add your school, Cagayan de Oro City · 20XX – 20XX

Replace with your strand and any honors.

Logistics Coordinator

ABM Global · 2024 – Present

Australian e-commerce · House of brands

Coordinate the dispatch and delivery of online orders for ABM Global’s home, kitchen, bedding, fitness and outdoor brands, sold through its own stores and marketplace partners across Australia.

• Monitor daily order release and dispatch, and flag orders at risk of missing the courier cut-off
• Follow up couriers on delayed, lost and damaged parcels, and lodge and track courier claims
• Manage delivery exceptions such as failed deliveries, address issues and returns to sender
• Coordinate bulky-item deliveries (furniture, fitness equipment) with couriers and customers
• Keep the customer service team updated so customers hear about delays before they ask

Customer Service Representative

ABM Global · 2021 – 2024

Customer support for Australian online shoppers

Email and chat support for customers buying ABM Global brands online, including during major sale events.

• Answered order enquiries, delivery updates, changes and cancellations
• Processed returns, refunds, replacements and warranty claims for faulty items
• Worked with the warehouse and logistics team to resolve delivery problems
• Supported the team through peak sales such as Click Frenzy, Black Friday and Boxing Day