Skip to content

Tracking Courier Performance to Spot Problem Areas

A simple spreadsheet comparing late, lost and damaged parcels by courier and region, used when following up with couriers.

ABM Global · Courier partners

Weekly

Courier performance summary

By state

Problem areas made visible

Data

Behind every courier escalation

The Challenge

Some regions and couriers had more late, lost or damaged parcels than others, but the pattern was hard to show clearly when escalating to courier account managers.

My Role

Logistics Coordinator. I collected the data and kept the sheet updated.

What I Did

  1. 1

    Logged delivery exceptions by courier, state and product type each week

  2. 2

    Used simple charts and colour coding so trends were easy to see

  3. 3

    Shared the summary with my lead before courier review meetings